Terms & Conditions

**  CORONAVIRUS INFORMATION SEE  BOTTOM SECTION**

At the time of booking a 20%* deposit or £50 reservation fee will be taken to secure your Pets transportation. The balance is due and payable by  the  date  printed  on  your 
invoice. Full payment will be requested in the travel date is under 10 days from time of booking.

All quotes will be £ unless otherwise advised.

All offers are made at the point of sale and can be withdrawn at anytime. All offers are limited and subject to availability. ( offer refers to Animal welfare multi drop  scheme )

We endeavour to provide all services, it may be however that in exceptional circumstances 101 Pet Express may find it necessary to alter transportation routes/ times but we cannot accept liability for these caused by any delays or illness which remain outside of our control.

Documentation 

We accept no liability if onward documentation is not correct. All pets will be checked upon boarding before any onward journey that Pet passports/ Traces / IPAF paperwork and microchips all correspond. Compliance is paramount. No refund will be offered as all documentation liability falls with the owner or animal welfare groups.

Pets 

We reserve the right to refuse onward travel for any Pet that is not fit and healthy at the time of travel.


In the interest of all Pets travelling & safety, 101 Pet Express reserves the right to refuse admission to any dog known to be banned breed ( dogs listed within the dangerous dog act 1991 as amended ) or openly aggressive dog. No dog will be accepted for travel if it's muzzled.

The transportation of cats will be undertaken however all cats must be loaded initial in their own pet carrier until safely within the vehicle. 

All movement of animals will only be transported under compliance to Traces this usually applies to Animal Welfare organisations. To comply Pets will only be delivered to the address on the ITAHC certificate and remain there a minimum of 2 days. 

During any onward journey a Pet becomes ill a Veterinary Practice will be sourced and medical advice taken. All Vet costs will be passed on to the owner/ Animal Welfare group who remain fully liable for these costs. All invoices will be provided.

Sky crates and pet carriers will be the responsibility of the owner/ Animal welfare organisation to repatriate to originating country.


We accept no liability for anyone travelling as a passenger who is not employed by 101 Pet Express they do so at their own risk. This includes any injury, loss or damage to any property including personal effects or luggage. 


Data Protection 

All information contained in our bookings is stored on our computer systems for which we are registered and comply with regulations of the Data Protection Act. We fully comply with the new GDPR regulations from May18. We only collect information for specific purpose of transportation this is kept secure and destroyed after a short period. Any client can request information we hold about them and can see this on request.

Photography 

We regularly take media images for use in our marketing and promotions. Should you not wish yourself or Pet to appear in such material please notify us. We endeavour to contact any client before posting on social media.

Cancellations 

It may be necessary to cancel your Pets booking due to a change in circumstances. As soon as your aware of changes to the confirmed booking please confirm any changes and 101 will try and work around your new arrangements.

Full cancellation must be made in writing no later than 7 days before Pet travel.  Any alteration made by you will incur a 20% admin fee. 

Upon cancellation by Customer less than 7 days any monies paid are non refundable.

Alterations to travel plans will be at the discretion of 101 Pet Express.


Changes made by 101 which can no longer be a viable travel date for the client we get a full refund.

*  Bespoke  work  will  require  a  different  deposit  higher  than  20%  but  will  be  explained  at  time  of  booking.

* Price Match Promise 

Price Match - Client must be able to prove in writing quote is from a Licensed Pet Courier (Defra Type2 ) is identical in route / timing like for like & on the Company email from the other courier. FB messenger screenshots are not acceptable must be a written confirmed quote. 

All bookings are subject to these Conditions of Booking. 


Coronavirus Safety Measures

We all appreciate the current government advice in regard to coronavirus and the need for distancing and social isolating.

We at 101 routinely sanitise our transports after each & every trip and incorporate heath & safety in our everyday roles including the wearing of latex gloves. However, due to the present situation can we ask that our customers respect distancing and sanitation methods we have additionally introduced.

When we collect or deliver pets we ask that customers do not approach the van. Our driver/handler will have already been in touch by phone and given instructions re the collection/drop off. He will approach the property with the necessary equipment to take the pet with minimal social interaction therefore protecting everybody from possible infection.

We  will  update  every  customer  &  wish  you  to  have  confidence on us

to  keep  going  with  pet  transportation  until  advised  otherwise.  Any Last  minute  Cancellations to  UK  booked  customer  made  by  us  will  be  refunded*  their  deposits  or  full  payments  back.  

Thank you for your cooperation in these challenging times.

*cost  from  3rd  party  suppliers  may  not  be  recoverable  but  again  101  will  do  its  up  most  to  recover  these  costs  and  pass  on  refunds.

BACS  - 10 days prior to travel

account details will be on your Transportation Invoice

PayPal - 10 days before travel ( will incur a 3.5% surcharge ) 

We warmly welcome any Rescue on the mainland or in Europe to discuss multi drop deliveries.

For regular Pet Rehoming transportation with the same Rescue Centre we happily offer a special Offer after 6 months of custom.

Please email 101petsexpress@gmail.com for further information on this Special Offer.

"You can't buy LOVE but you can Rescue it " 💕